Cancellation Terms


You have the right to withdraw from this contract within 21 (twenty one) days without giving any reason.

The cancellation period is 21 (twenty-one) days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. In order to exercise your right of revocation, you must inform us (Marco Arena Tools GmbH, Salurner Str.2, 86356 Neusäß, phone 0821/45033741, fax 0821/45597022, email by means of a clear statement (eg a with letter sent by post, telephone, fax or e-mail) about your decision to revoke this contract. You can use the model withdrawal form below, which is not required.

You can also electronically fill out and submit the model withdrawal form on our website or send us another clear statement. If you make use of this option, we will immediately send you (for example by e-mail) a confirmation of the receipt of such a revocation.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The return must be made exclusively to our mailing address Marco Arena Tools GmbH, Salurner Str.2, 86356 Neusäß. The deadline is met if you send the goods before the deadline of fourteen days. We bear the cost of returning the goods for returns within Germany and Austria. In the case of a return from other countries, the customer has to bear the return costs. If the return of the goods due to their nature is not possible by mail, we will pick up the goods at our expense.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

End of revocation

Model withdrawal form

To: Marco Arena Tools GmbH, Salurner Str.2, 86356 Neusäß, Phone +49 (0) 821 450 33 741

Fax: +49 (0)821 45597022  / E-Mail:

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*) Name of consumer (s) Address of consumer (s)

Signature of the consumer (s) (only when notified on paper)


(*) Delete as appropriate.

1. The right of withdrawal does not apply to contracts

– for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;

– for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.


1.1. The right of revocation expires early in contracts

– for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery;

– for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;

– for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.

1.2. The following regulations are to be observed in the case of cancellation of orders:
a. Your bill has a return slip. Fill it out and put it in the package for the goods you want to send back to us. If possible, send the goods back to us in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.

b. In the case of the effective cancellation, the return is free for you within Germany and Austria. The return documents are available on telephone request directly from us.
Please understand that only sufficiently prepaid returns can be accepted outside of Germany and Austria. Please do not return the goods to us outside of Germany and Austria. If the return by post is not possible, please contact your contact person of Marco Arena Tools GmbH by phone +49 (0) 821 450 33 741 or by e-mail to: We arrange the pickup for you.

1.3. Please note that the paragraph 1.2. terms and conditions are not a prerequisite for the effective exercise of the right of withdrawal.